Catalogue Publication
What are channels, catalogues and services?
Suppliers' offerings on Marketplace are structured in three tiers:
- Channels — top tier: The channels are high-level groups of service or product types, like public cloud (SaaS) services, and consultancy and professional services.
- Catalogues — main categories: Each channel contains a number of what we call ‘catalogues’. Catalogues are the main categories in which supplier offerings are organised on Marketplace. Examples are infrastructure managed services, Construction Consultancy Services and ICT professional services.
- Services: Each catalogue is divided into specific service or product types, such as database management and administration, and cloud transition services.
Here is an example:
When a new channel or catalogue is opened for business on Marketplace, an open Notice of Procurement is published on the New Zealand Government Electronic Tenders Service (GETS) website (gets.govt.nz).
Consultancy and Professional Services
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Change management is a structured approach to dealing with the transformation of an organization's goals, processes or technologies. The purpose of change management is to implement strategies for effecting change, controlling change and helping people to adapt to change. Change management for content services have a focus on content services system implementation/transition.
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Project management is the practice of initiating, planning, executing, controlling, and closing the work of a team to achieve specific goals and meet specific success criteria at the specified time. The primary challenge of project management is to achieve all the project goals within the given constraints (Wikipedia).
CS project management services have a focus on content services migration/transition.
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Data analytics involves extensive use of computer skills, mathematics and statistics, descriptive techniques and predictive models to gain valuable knowledge from data. The insights from data are used to recommend action or to guide decision making rooted in business context.
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Data and information management is the organisation of data and information throughout the data and information lifecycle regardless of source or format for delivery through multiple channels. The focus of data and information management is the ability of organisations to capture, manage, preserve, store and deliver the right data and information to the right people at the right time, and ultimately dispose that data and information through archiving, transfer or deletion.
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Data architecture involves designing and building data models to fulfill the strategic data needs of the business. There is a degree of overlap between data architecture and data modelling, so in order to avoid doubt, we see data architecture as strategic and data modelling as more operational.
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Data engineering is the aspect of data science that focuses on practical applications of data collection and analysis. Data engineering ensures the data the organisation is using is clean, reliable and ready for whatever use cases may present themselves.
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Data management training services provide training to agencies in all aspects of data management, including training on data collection, data confidentialisation, data visualisation, data analysis etc. Training format may include end user training, train the trainers, online training, webinars and through detailed training material.
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Data migration services is the process of transferring data between data storage systems, data formats or computer systems.
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Data modelling, sometimes referred to as data structuring, involves the organisation of elements of data in logical inter-relationships and determining data flow between different elements of data. There is a degree of overlap between data architecture and data modelling, so in order to avoid doubt, we see data architecture as strategic and data modelling as more operational.
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Driven by organisation’s overall business strategy, data strategy service involves developing a plan that is designed to improve the ways organisations acquire, store, manage, share and use data. Its purpose is to ensure that data is managed and used like an asset. It provides a common set of goals and objectives to ensure data is used both effectively and efficiently. In New Zealand this also means complying with NZ Government standards, including Archives NZ Information and Records Management Standards and the Government Chief Data Steward Data Content.
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IM training services provide training to agencies in all aspects of information management. Training format may include end user training, train the trainers, online training, webinars and through detailed training material.
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Information architecture is the art and science of making information usable, findable, manageable, and securable. This is accomplished by applying information science to enterprise information environments to model and design logical systems for organising, labeling, navigating, and searching information.
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Driven by organisation’s overall business strategy, information management strategy service involves developing a plan that is designed to improve the ways organisations acquire, store, manage, share and use information. Its purpose is to ensure that information is managed and used like an asset. It provides a common set of goals and objectives to ensure information is used both effectively and efficiently.
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Analytics and search engine optimisation involves techniques to:
- increase the amount of visitors to a website.
- make sure people get the information they’re looking for.
- improve the user experience.
- show improvements and website performance with proactive reporting.
This is done through the analysis of search engine performance and web analytics.
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Application testing involves the examination of applications that are hosted on the web in order to verify the application interfaces and other functionalities. This includes load testing to check that a website is performing well.
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Back-end development involves bespoke development, CMS development and integration with other systems. This includes developing features, databases and web publishing software to support the delivery of information and systems.
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Change management is a structured approach to dealing with the transformation of an organization's goals, processes or technologies. The purpose of change management is to implement strategies for effecting change, controlling change and helping people to adapt to change. Change management for digital experience services have a focus on digital experience platform implementation/transition.
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The purpose of content design is to ensure that the writing on a website meets the needs of the user as clearly, simply, and quickly as possible.
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Project management services is the practice of initiating, planning, executing, controlling, and closing the work of a team to achieve specific goals and meet specific success criteria at the specified time. The primary challenge of project management is to achieve all the project goals within the given constraints. DXS project management services have a focus on digital experience platform migration/transition.
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Front-end development involves development resulting in the production of HTML, CSS and JavaScript for a website or web application.
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Information architecture involves user research, data modelling, service design and information packages/flow analysis and development of navigation features across websites. Providers work with product stakeholders, usability advisers, and front-end web developers to create compelling web interfaces.
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Native application development involves online app development specifically for mobile platforms e.g. Google Play or Apple's App Store; native apps can take full advantage of all the device features - for example they can use the smartphone camera, the GPS, the accelerometer, the compass the list of contacts, etc.
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User insight focuses on understanding user behaviours, needs, and motivations through observation techniques, task analysis, and other feedback methodologies - the process of understanding the impact of design on an audience.
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Visual design involves the use of imagery, colour, shapes, typography, and form to enhance usability and improve the user experience for a website.
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The Web Accessibility services category is intended for discrete, standalone web accessibility consulting and assessment services distinct from any other services related to website design or development. Typical responsibilities include:
- reviewing and advising on web content, design, development plans, practices and outputs with respect to the New Zealand Government Web Accessibility Standard for making web content accessible;
- reviewing and determining how well specific web pages meet the New Zealand Government Web Accessibility Standard;
- advising on ways to embed web accessibility practices throughout a project, programme, or organisation.
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Cloud Transition Services provide capabilities to plan, design, and deploy new applications or transition existing and legacy applications to a de-centralised, cloud-based model. Services include, but are not limited to, cloud strategy, architecture, migration planning, transition execution, cloud optimisation, and operational handover of current end user services into a public or hybrid cloud environment.
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Infrastructure Support Services are contracted by the Eligible Agency under a Statement of Work for ad-hoc support, or for the duration of an activity such as a project. The received services would augment agency team/resource capacity or provide additional skills, capabilities or expertise as required.
The capabilities provided complement those potentially delivered under “Infrastructure Management Services” within the “Managed Services” Channel in the Marketplace. The services may be provided in conjunction or completely independent of any related Managed Service.
Support services may include specific skillsets in the infrastructure areas of, but not limited to, application, server, database, storage/archive, network and or user device support.
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Security incident response is an organized approach to addressing and managing the aftermath of a security breach, cyberattack, or security incident. The goal is to handle the situation in a way that limits damage and reduces recovery time and costs.
ICT forensics is the performance of a structured investigation on a computing device to find out either what happened or who was responsible for what happened, while at the same time maintaining a properly documented chain of evidence in a formal report.
ICT Security Incident Response, Investigation and Forensics includes:
- providing advice, training and/or support with security incident response;
- the provision of expert witness services relating to electronic evidence;
- forensic preservation of electronic evidence; investigation and electronic evidence gathering; and cyber-crime investigations.
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Information security assurance involves managing risks related to the use, storage and transmission of data and information to ensure the confidentiality, integrity and availability of an organisation’s information.
Information security assurance includes:
- New Zealand Government PSR framework;
- NZ Information Security Manual (NZISM) to achieve Certification of Government Systems;
- national or international standards such as ISO 27000 series, and/or industry standards such as the Payment Card Industry Data Security Standard;
- agency specific policies, standards and frameworks.
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Information security governance and strategy is the process to identify an organisation’s information assets and then implement policies and procedures to protect those information assets.
Information security governance and strategy includes:
- developing information security programmes, which may include security strategy, policy, standards, procedures and guidelines;
- providing advice on the design and implementation of architectures;
- providing advice on the selection of technologies and the secure adoption of architectural patterns (including common capabilities);
- providing guidance on how the agency can transition to a future architectural state;
- providing strategy and direction by assigning a virtual Chief Information Security Officer (VCISO) to work in an agency’s in-house team.
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Information security risk management is the process of managing risks associated with the use of information technology. It involves identifying, assessing, and treating risks to the confidentiality, integrity, and availability of an organization's assets. The aim is not to eliminate all risks, but rather to identify and achieve an acceptable level of risk for the organization.
Information security risk management and assessment includes:
- business-focused information security and privacy risk and impact assessments;
- threat modelling processes;
- risk management training and education;
- advice and guidance on the effective deployment of recognised risk management frameworks;
- the development and implementation of appropriate risk management plans with supporting remediation tracking and reporting activities.
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Source code, application review and technical testing is the quality assurance process which involves the manual or automated review of an applications’ source code in an attempt to identify security related weaknesses in the code.
Source code, application review and technical testing includes:
- software source code, application and configuration review to establish that security requirements have been met;
- identification and quantification of security vulnerabilities in an application, system, network, or infrastructure component;
- evaluation of security by simulating an attack by a malicious user (by Internet-based or internal network penetration testing, social engineering, etc);
- advice, assessment and training on the system development process, Secure Coding Practices and the Secure Software Development Lifecycle ensure security and privacy requirements are designed, built and implemented into new or changed application systems.
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Payroll related Services and deliverables that are delivered by a professionally qualified individual or business. Usually provided in support of payroll implementation, support or administration on an ad hoc or agreed-term basis. Usually where the agency will look for specific roles or activities e.g. payroll administration, payroll training courses.
Digital Identity
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Authentication Services enable secure access to digital services. These services provide trusted login solutions and verification checks that reduce fraud and unauthorised access.
Example offerings: single sign-on (SSO) platforms, passkey and multi-factor authentication providers.
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Binding Services ensure personal or organisational information is correctly linked to the right individual or entity. These services provide trusted verification checks, and integration workflows that reduce fraud and misattribution.
Example offerings: biometric confirmation services, identity binding APIs, and binding verification workflows.
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Information Services access accurate, verified personal or organisational information with confidence. These services either provide authoritative data or validate data from other sources to ensure it is reliable.
Example offerings: verified data APIs, registry lookup services, information validation (such as address or entity checks).
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Verification Support Services provide tools, processes, or complete solutions that verify the authenticity or validity of digital credentials. These services can operate as full end-to-end verification offerings or as components that integrate with other verification processes, and they are not required to be accredited.
Example offerings: verification SDKs, verifier applications, cryptographic validation modules, verification API connectors.
Enterprise Software
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Enterprise Resource Planning (ERP) software is an integrated system that helps organisations manage and streamline core back-office business processes like finance, human resources and procurement.
An ERP centralises data, automates workflows and enables real-time insights with improved efficiency and better decision-making.
By connecting various functions into a unified platform, ERP software enhances collaboration and ensures consistency across an organisation.
The software to be listed in this category is to be a Software as a Service solution that is supplied and implemented by the owner of the ERP software or their designated partner on their behalf.
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Payroll software is payroll and payroll-related software that is procured by agencies, along with related software support services. The functionalities of a payroll software must include the Payroll component of the taxonomy and may also include some or all of time & attendance, award interpretation, rostering, human resources (HR), workforce management, self service and data management. It can be hosted either in the cloud (private, public or hybrid) by the software provider (Provider Hosted) or on agencies own infrastructure (Agency Hosted).
If your services consist of several components that may be consumed independently, please consider whether separate applications should be submitted instead of a bundle. A single application will be treated as ONE for security reviews including for Tier 1 certification. If appropriate security assurance cannot be provided for one specific component, the whole application may be declined. The Marketplace team can help you decide on the best approach for your application, please ask them.
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Payroll software is payroll and payroll-related software that is procured by agencies, along with related software support services. The functionalities of a payroll software must include the Payroll component of the taxonomy and may also include some or all of time & attendance, award interpretation, rostering, human resources(HR), workforce management, self service and data management. It can be hosted either in the cloud (private, public or hybrid) by the software provider (Provider Hosted) or on agencies own infrastructure (Agency Hosted).
If your services consist of several components that may be consumed independently, please consider whether separate applications should be submitted instead of a bundle. A single application will be treated as ONE for security reviews including for Tier 1 certification. If appropriate security assurance cannot be provided for one specific component, the whole application may be declined. The Marketplace team can help you decide on the best approach for your application, please ask them.
Managed Services
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Cloud Service Management administers and operates the systems and applications that facilitate an on-demand service delivery model across single or multiple cloud environments. Activities and tasks undertaken provide the ongoing planning, designing, delivery and operation of cloud services on behalf of agencies using appropriate tools, processes and capabilities to manage, monitor and support cloud environments.
Services can include:
- Cloud service integration
- synchronises data and applications across cloud platforms in a standard manner
- connects, leverages and optimises cloud technologies and data to facilitate management and resolution of incidents and fulfilment requests (including integration with existing Service Management platforms).
- provides continuous improvement of service management between all cloud participants, while maintaining compliance and producing auditable results.
- provides standardised policy enforcement and permissions oversight across multiple cloud providers.
- Cloud service orchestration
- brings together tasks for deploying and provisioning of workloads across cloud platforms to reduce service delivery times and achieve costs reduction through automation.
- Cloud service aggregation
- provides a single view of services by bringing together and consolidating agencies’ cloud computing services and environments.
provides the ability to deploy services over multiple computing services into one or more standardised composite cloud services; such as single sign-on, customer support, consistent management view, unified billing and SLA management.
Administration Fee
The Administration fee for this service is 1.75%. For Managed Services suppliers collect this fee on behalf of the relevant Lead Agency by invoicing the Purchasing Agency.
The method of calculation is Administration Fee x invoice amount, exclusive of GST.
- Cloud service integration
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Managed Content Services provides a managed platform for accessing managed services for all core aspects of creating and managing digital content and information. Content management, including document and records management, which provides the ability to create, capture, manage, maintain, and store content objects in a way that complies with regulatory requirements. This includes, audit trails, versioning, digitisation, templates, application of metadata, reporting and email management.
Administration Fee
The Administration fee for this service is 1.75%. For Managed Services suppliers collect this fee on behalf of the relevant Lead Agency by invoicing the Purchasing Agency.
The method of calculation is Administration Fee x invoice amount, exclusive of GST.
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Digital Experience Platform Services provides a managed platform that enables users to compose, manage, present and optimise digital information with the aim of providing better customer digital experiences, regardless of the digital channel the customer uses to engage with the Agency.
Digital Experience Platform Services may include, but not limited to, the provision of a digital platform, hosting, web application firewall, service management and support.
Administration Fee
The Administration fee for this service is 1.75%. For Managed Services suppliers collect this fee on behalf of the relevant Lead Agency by invoicing the Purchasing Agency.
The method of calculation is Administration Fee x invoice amount, exclusive of GST.
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Application Management and Administration services implement the configuration, integration, update, optimisation, and upgrade of commercially developed and custom written Applications. Applications can be hosted on a variety of infrastructure solutions including dedicated ‘on premises’ servers, private cloud, or public cloud.
Application Management and Administration services ensure that the application components are optimally configured within the underlying infrastructure (server operating system and storage services), documented, and when deployed are fully supported and regularly maintained and enhanced to meet the requirements of the relevant Participating Agency.
Application Management and Administration services may also leverage user identity and access management (IAM) systems in order to provide the service. Identity and access management includes role-based access control, which regulates access to systems or networks based on the roles of individual users within the enterprise.
Administration Fee
The Administration fee for this service is 1.75%. For Managed Services suppliers collect this fee on behalf of the relevant Lead Agency by invoicing the Purchasing Agency.
The method of calculation is Administration Fee x invoice amount, exclusive of GST.
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Database Management and Administration services implement the configuration, update, optimisation, and upgrade of commercially developed database applications. Databases and related storage can be hosted on a variety of infrastructure solutions including dedicated ‘on-premises’ servers, private cloud, or public cloud.
Database Management and Administration Services ensure that the database components are optimally configured within the underlying infrastructure (server operating system and storage services), documented, and when deployed are fully supported and regularly maintained and optimised to meet the requirements of the relevant Participating Agency.
Administration Fee
The Administration fee for this service is 1.75%. For Managed Services suppliers collect this fee on behalf of the relevant Lead Agency by invoicing the Purchasing Agency.
The method of calculation is Administration Fee x invoice amount, exclusive of GST.
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Network Management and Administration services implement the configuration, monitoring, update, optimisation and upgrade of the Participating Agency's WAN, MAN, Data Centre fabric, LAN, Wireless LAN, user-based VPN and security infrastructure as well as network connections to external links or services over dedicated connections or VPNs.
The services ensure that connectivity is optimally configured within the underlying infrastructure (physical or virtual networking devices and/or services), documented, fully supported and regularly maintained and enhanced to meet the requirements of the Participating Agency.
Administration Fee
The Administration fee for this service is 1.75%. For Managed Services suppliers collect this fee on behalf of the relevant Lead Agency by invoicing the Purchasing Agency.
The method of calculation is Administration Fee x invoice amount, exclusive of GST.
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Secure Email Management and Administration services implement the configuration, monitoring and optimisation of the Participating Agency’s email services to meet NZ Government recommendations and agency requirements for security settings. Examples include, but are not limited to, configuration of Sender Policy Framework (SPF), DomainKeys Identified Mail (DKIM), Domain-based Message Authentication, Reporting and Conformance (DMARC), Mail Transfer Agent – Strict Transport Security (MTA-STS) and Data Loss Prevention (DLP).
The services may be to implement or configure these security settings, and/or to provide ongoing management through ongoing reporting (e.g. DMARC) and responding to changes in the Participating Agency’s email environment. All configurations will be documented and managed in line with the requirements of the Participating Agency.
Administration Fee
The Administration fee for this service is 1.75%. For Managed Services suppliers collect this fee on behalf of the relevant Lead Agency by invoicing the Purchasing Agency.
The method of calculation is Administration Fee x invoice amount, exclusive of GST.
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Server Management and Administration Services provide for the:
- Provision / de-provision,
- configuration,
- monitoring and management
- patching, security and lifecycle management,
- support and maintenance
of the Participating Agency’s on or off premise server infrastructure (physical, virtual, cloud or IaaS) to service levels and outcomes and provides recommendations for improvements and optimisation.
Administration Fee
The Administration fee for this service is 1.75%. For Managed Services suppliers collect this fee on behalf of the relevant Lead Agency by invoicing the Purchasing Agency.
The method of calculation is Administration Fee x invoice amount, exclusive of GST.
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Storage/Archive Management and Administration services implement the configuration, monitoring, update, optimisation and upgrade of the Participating Agency's data storage infrastructure and/or related subscribed cloud services infrastructure.
The services ensure that data storage resources and facilities are available and that data is retained, archived and can be restored in accordance with the Participating Agency’s policies.
Administration Fee
The Administration fee for this service is 1.75%. For Managed Services suppliers collect this fee on behalf of the relevant Lead Agency by invoicing the Purchasing Agency.
The method of calculation is Administration Fee x invoice amount, exclusive of GST.
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User device support provides agencies appropriate support for specified computing devices and peripherals including hardware and software.
This service includes the management of end user devices whether physical, virtual or cloud hosted. Support and Service requests can be delivered remotely and, where necessary, by onsite engineers or Deskside Support staff at a client’s premises.
To meet the needs of a modern workforce, the services could optionally support multiple device types and user groups defined through ‘profiles’ or ‘personas’, reflecting the demands of the agency user or role type.
Additional services can be provided where they directly relate to delivery of, or support of an end user device. Examples include ancillary activities such as LAN patching, Active Directory administration (e.g. for logon remediation activities), AV management (for end user devices), end user device backup and LAN device peripherals (such as printers and scanners).
Administration Fee
The Administration fee for this service is 1.75%. For Managed Services suppliers collect this fee on behalf of the relevant Lead Agency by invoicing the Purchasing Agency.
The method of calculation is Administration Fee x invoice amount, exclusive of GST.
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Payroll related services comprising both software functionality and a range of associated services, provided and managed “as-a-service” by a supplier. Typically referred to as outsourced and/or bureau services. The functionalities of a payroll solution must include the payroll component of the taxonomy and may also some or all of time & attendance, award interpretation, rostering, human resources (HR), workforce management, self-service and data management.
Associated Services replace functions the agency might otherwise perform, including but not limited to:
- Payroll Administration - general payroll operation to ensure correct and control of payments of agency staff.
- Configuration Consultation - guidance on the optimal configuration, reports and rules required to make the system function as required for agencies.
- Payroll Service Performance Management - provision of information showing the usage and performance of payroll system and processes, including run times, response times, down time, update outages, problem resolution and queries/area.
- Payroll Metrics (cost to serve, movement, pays vs rework) - provision of payroll information to agencies outlining payroll process activity and performance.
- Advice and Guidance (Support Hours/levels of guidance) - agency support provided and related aspects such as hours of operation and service levels such as resolution times.
- Process Optimisation - assisting agencies to optimise all aspects of their system and processes to support end to end outcomes.
- 3rd Party Disbursements - the payover of schedules and monies to employees banking institutions, deduction companies, Superannuation providers and other statutory agencies.
- Disaster Recovery and Business Continuity - a service that backs up the customer's own systems/processes in the event of a disaster or some unavoidable disruption to the customer's business environment.
- Payroll Audits - provision of payroll audit processes to ensure the control aspect of their payroll including independent review and examination of configuration, records and activities to assess the adequacy of system controls, to ensure compliance with established policies and operational procedures.
Security Advice
If your services consist of several components that may be consumed independently, please consider whether separate applications should be submitted instead of a bundle. A single application will be treated as ONE for security reviews including for Tier 1 certification. If appropriate security assurance cannot be provided for one specific component, the whole application may be declined. The Marketplace team can help you decide on the best approach for your application, please ask them.
Administration Fee
The Administration fee for this service is 1.75%. Managed Services suppliers will collect this fee on behalf of the relevant Lead Agency by invoicing the Purchasing Agency.
The method of calculation is Administration Fee x invoice amount, exclusive of GST.
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Service Aggregation is the task of brokering a number of services to have single view across those services and its components that may be provisioned across multiple suppliers.
The role of a Service Aggregator therefore is to ensure that the services and its components function in a cohesive and unified manner. Service Aggregators are responsible: for the assurance of operational delivery of those services including performance, integration and consolidation. They are also required to ensure that their service management process is continuously improved to provide operational efficiencies and effectiveness to Participating agencies.
Administration Fee
The Administration fee for this service is 1.75%. For Managed Services suppliers collect this fee on behalf of the relevant Lead Agency by invoicing the Purchasing Agency.
The method of calculation is Administration Fee x invoice amount, exclusive of GST.
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Service Management Services provide a single point of contact for users to engage a Service Provider for the management and resolution of Incidents and fulfilment of Service Requests. In an increasingly multi-sourcing and cloud based environment the Service Management Services manage interfaces to external supplier services. This includes the people, processes, and tools required to deliver the services.
Administration Fee
The Administration fee for this service is 1.75%. For Managed Services suppliers collect this fee on behalf of the relevant Lead Agency by invoicing the Purchasing Agency.
The method of calculation is Administration Fee x invoice amount, exclusive of GST.
SaaS
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Software designed to retrieve, analyse, transform and report data for business intelligence. The applications generally read data that has been previously stored, often, though not necessarily, in a data warehouse or data mart of some form.
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Software that process of discovering patterns in large data sets, involving methods at the intersection of machine learning, statistics, and database systems.
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Software that supports the conversion of textual and numeric data into visual charts, figures and tables.
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Software and or services that supports analysis, reporting and statistics for Business Intelligence.
Narrower Term: Ad hoc Reporting, Balanced Scorecard, BI Dashboard, On Demand Reporting, Mashup, Standardised / Canned.
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Software that is used to publish content onto the internet in the form of a blog. A blog platform is a specific form of a content management system.
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Tools that allow professionals and businesses to better manage the scheduling of appointments and bookings. This type of software is also known as appointment booking software and online booking software.
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Software that supports an organisation's use of social media, internally and externally, to connect individuals who share similar business interests or activities.
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Software that supports the process of copying or moving a file from one computer to another over a network or Internet connection. It enables sharing, transferring or transmitting a file or a logical data object between different users and/or computers both locally and remotely.
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Software that supports the ability to capture feedback or insights from internal and external stakeholders for the purpose of adding this feedback into future products or product releases.
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Software that is designed to help people involved in a common task to achieve their goals.
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Software used to manage tasks, help with the estimation and scheduling, track dependencies, resources and milestones and help make decisions when changes in priority are needed.
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Software that allows presentations, lectures, workshops or seminars to be transmitted over the web using video conferencing software.
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Content Digitisation Software provides a tool converts information (text, pictures or sound) into digital format, including (but not limited to) physical document scanning and import, forms processing, data capture, optical character recognition / intelligent character recognition, and data extraction.
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Content Services Software are "integrated platforms that provide content-focused services, repositories, APIs, solutions and business processing tools to support digital business and transformation. They often include a set of services and microservices, embodied as an integrated product suite and applications that share common APIs and repositories, to exploit diverse content types and to serve multiple constituencies and numerous use cases across an organization" (Gartner, 2018)
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Process Automation Software provides the capabilities for advanced workflow and robotic process automation.
Advanced Workflow allows users to carry out business processes and case management across their organisation, as well as externally with various stakeholders. Agencies are looking for the ability to design and customise their workflows according to their business processes, as well as provide a business process library for standard business processes across NZ Government.
Robotic process automation (RPA) refers to the ability to automate entire end-to-end processes with exceptions being managed by humans. RPA works by software or a ‘robot’ interacting with different systems to make basic decisions and perform simple tasks whilst learning and improving with each action.
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Collaboration Software provides a tool that creates a secure, auditable and private workspace so end users can work with anyone, by sharing information easily, even when they are outside the agency’s secured environment. This will allow for sharing of information across agencies and with external stakeholders to help support participatory democracy, for example through co-authoring.
Administration Fee
The Administration Fee for these services has been waived.
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Content Analytics and Cognitive Software provides visibility into the amount of content that is being created, the nature of that content and how it is used. This applies to both structured and unstructured content, and uses natural language queries, trends analysis, contextual discovery and predictive analytics to uncover patterns and trends across an organisation’s unstructured content. Agencies are looking to gather meaningful insights from various content sources, which will help inform and allow them to make better decisions.
Administration Fee
The Administration Fee for these services has been waived.
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Smart Search Software provides a tool that enables end users to search for information either directly in the content or by using the metadata associated with the content, and then retrieve a set of results. Agencies are looking for enhanced search functions, for example enterprise-wide search capability that expands beyond the enterprise content management system and is able to search across any repository.
On top of this, some agencies have the need for a cognitive search that is able to learn and create smarter search results through the use of AI technologies, such as machine learning and natural language processing.
Administration Fee
The Administration Fee for these services has been waived.
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Software that is used to publish content onto the internet in the form of a blog. A blog platform is a specific form of a content management system.
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Software used to create wireframe or wireframe diagrams that give visual representation of the structure and functionality of a single web page or a mobile app screen.
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Also referred to as electronic publishing, e-publishing or online publishing - software that supports the digital publication of e-books, digital magazines, and the development of digital libraries and catalogues.
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Software that supports provision of an Internet forum, message board, or online discussion site where people can hold conversations in the form of posted messages.
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Software that supports creation of multimedia content such as text, audio, images, animations, video and interactive content.
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Software that supports a social networking service through an online platform which people use to build social networks or social relations with other people who share similar personal or career interests, activities, backgrounds or real-life connections.
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Data Integration Software provides a tool that enables end users to combine data from different sources with the goal of providing a unified view of the combined data. This enables users to manipulate all the data from a single interface, perform analytics, and generate statistics.
Administration Fee
The Administration Fee for these services has been waived.
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Digital Experience Software provides a tool that enables end users to compose, manage, present and optimise digital information with the aim of providing better customer digital experiences, regardless of the digital channel the customer uses to engage with agencies.
Administration Fee
The Administration Fee for these services has been waived.
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Digital Insights Software provide the user the data to understand the experience of their customers when interacting with the user’s digital service. Services can include:
- UX Analytical Tools, which provide agencies the data and analysis on how their customers are interacting with their digital services;
- Customer and Predictive Analytics, which gather meaningful data on customers’ digital behaviour, and allow agencies to use existing data sets to determine patterns and predict trends of customers;
- Performance Analytics, which measure the performance and efficiency of digital services over time and facilitate continual improvement.
Administration Fee
The Administration Fee for these services has been waived.
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Digital Personalisation Software provide a platform whereby services can be delivered in a way that gives the user a choice of options and control over how and when they are delivered. Services can include:
- Customer Segmentation, which allows agencies to identify personas and group customers into distinct segment to develop content that is relevant for that group;
- Multi-channel Support, which allows customers to interact with government regardless of channel, for example call centre or mobile application, and still receive a personalised experience where they do not have to provide the same information multiple times;
- Identity and Access Management Integration Services, which provides processes and capabilities to facilitate the management of identity, ultimately reducing the amount of repetitive information sharing required across government;
- Personalisation Tools, which allow content or digital services to be personalised for customers, to provide them with content that is relevant to their needs;
- Natural Language Processing, which allow agencies to utilise technologies that can interact with and understand human speech, for example sentiment analysis and language translation.
Administration Fee
The Administration Fee for these services has been waived.
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No / Low Code Development Software provide a tool that enables end users to create application software by using a combination of graphical user interfaces and configuration instead of manual coding. This means end users do not necessarily need formal programming skills to develop applications for web and mobile.
Administration Fee
The Administration Fee for these services has been waived.
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Channel Accessibility Improvement Software provide a tool that enables end users to determine how accessible a web site or mobile application is and to identify areas of improvement, such as readability, colour contrast, accessibility issues, colour blindness issues, etc.
Administration Fee
The Administration Fee for these services has been waived.
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Search Engine Optimisation Software provides a tool that enables end users to increase the the number of visitors to a particular website by increasing the visibility of the site or web page to users of a search engine.
Administration Fee
The Administration Fee for these services has been waived.
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Smart Search Software provides a tool that enables end users to search for information either directly in the content or by using the metadata associated with the content, and then retrieve a set of results. Agencies are looking for enhanced search functions, for example enterprise-wide search capability that expands beyond the enterprise content management system and is able to search across any repository.
On top of this, some agencies have the need for a cognitive search that is able to learn and create smarter search results through the use of AI technologies, such as machine learning and natural language processing.
Administration Fee
The Administration Fee for these services has been waived.
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UX Testing Software provide a tool that enables end users to determine how easy it is to use an application and to expose usability defects.
Administration Fee
The Administration Fee for these services has been waived.
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Also called online advertising, online marketing or Internet advertising or web advertising, is a form of marketing and advertising which uses the Internet to deliver promotional marketing messages to consumers.
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A marketing arrangement by which an online retailer pays commission to an external website for traffic or sales generated from its referrals.
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A marketing arrangement by which an online retailer pays commission to an external website for traffic or sales generated from its referrals.
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A marketing arrangement by which an online retailer pays commission to an external website for traffic or sales generated from its referrals.
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Software to manage the lifecycle of marketing campaigns. Ideally this should leverage a single consistent view of the customer data. It provides design, execution, analytics and refinement.
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Also known as association management software is used to store, manage, organize, and communicate with members and other partnerships/associations of an organisation.
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An online marketing model in which people are served with targeted advertising based on terms they search for or their recent browsing behaviour.
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Software that allows for advertising on websites or apps or social media through banners or other ad formats made of text, images, flash, video, and audio.
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Software that supports the targeting of consumers through electronic mail (email). Often associated with data mining.
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Software that supports the creation, distribution, and collation of form based surveys software and/or services that supports the analysis of an agency's customers, customer experiences, as well as the scoring of third-party information as it relates to customers. This also includes handling comments and feedback from customers.
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Software that supports measuring, managing and analysing marketing performance to maximize its effectiveness and optimize return on investment (ROI).
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Software that supports automating repetitive tasks such as emails, social media, and other website actions.
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Software that supports the collection, analysis, and interpretation of customer data in order to drive more relevant customer experiences.
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Software that allows interactive multichannel promotion of products or services for mobile phones and devices, smartphones and networks.
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Software that allows for advertising on websites or apps or social media through banners or other ad formats made of text, images, flash, video, and audio.
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Software that supports algorithms to enable the showing of specific messages based on the users' behaviours or other relational characteristics.
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Software that allows users to create, manage, and distribute PR content through an online media room.
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Software that supports the process of gaining traffic and visibility from search engines through both paid and unpaid efforts. Search Marketing encompasses, SEO and SEM.
Administration Fee
The Administration Fee for these services has been waived.
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Software that supports the design, implementation, and control of programs calculated to influence the acceptability of social ideas and involving considerations of product planning, pricing, communication, distribution, and marketing research.
Administration Fee
The Administration Fee for these services has been waived.
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Software that supports the targeting of social networks and applications to spread brand awareness or promote particular products.
Administration Fee
The Administration Fee for these services has been waived.
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Software that supports the active monitoring of social media channels for information about a company/organisation or programme of activity.
Administration Fee
The Administration Fee for these services has been waived.
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Software that allows presentations, lectures, workshops or seminars to be transmitted over the web using video conferencing software.
Administration Fee
The Administration Fee for these services has been waived.
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Software that supports an iterative approach to planning and guiding project processes, and/or software that manages and maintains lists of issues.
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Software designed to assist professionals, such as lawyers, auditors, and IT consultants, with project management and resource management for client projects and utilisation rate management for billable staff.
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Software that is used for project planning, scheduling, resource allocation and change management.
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Software that supports the centralised management of the processes, methods, and technologies used by project managers and project management offices (PMOs) to analyse and collectively manage current or proposed projects based on numerous key characteristics.