Catalogue: Contact Centre
This catalogue provides cloud-based and supplementary contact centre solutions, including managed services. It supports omnichannel customer engagement, workforce management, analytics, and integration with other agency systems.
Services in this catalogue
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Enterprise Contact Centre
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Supplementary Contact Centre Services
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Contact Centre Managed Services
See the Catalogue Publication for service descriptions.
Administration Fee
The Administration Fee for services in these catalogues is 1.75%.
See Administration Fee Collection for more information, including method of calculation.